Essential Telephone Skills and Techniques | FREE Business Sales Skills COURSE
Learn how to handle callers with warmth and style, even the difficult ones!
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| Essential Telephone Skills and Techniques | FREE Business Sales Skills COURSE |
Whether at work or in our free time, we are all expected to
interact with others on the phone. When we're not having a "face to
face" conversation or making eye contact, it's easy to forget some of the
simple etiquette necessary to have a positive interaction.In fact, part of
communication is verbal. , they may misinterpret information, become frustrated
with miscommunications, become distracted by other nearby factors, or
misinterpret words or instructions.
This can lead to poor
conversation management. Professionally speaking, this can lead to lost business,
dissatisfied customers, lost sales, wasted opportunities, poor editing of
messages, spelling errors, etc. And so I could go on.
Needless to say, bad
moods, feelings of frustration, and ultimately a bad reputation for your
business and business come when we mishandle a call.
So, in my Basic
Telephone Knowledge and Techniques course, I cover first-class telephone
etiquette, use highly successful verbal formulas to deal with difficult
customers, and learn how to achieve it. We provide a step-by-step process for
phone do's and don'ts
we have uploaded. You can print it out and keep it nearby in case you encounter
those special moments.
Leave the course with
a clear picture of how to actively use your phone skills.
Who is this course
for:
This course will
provide you with new skills that you can adopt as you transition into customer
service roles.
Planning to work in a
customer service center or customer facing role improves prospects
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